Customer Satisfaction Surveyassignment

* required fields

Company Information business

Name* Title* Company* Phone number* Email*

Company Demographics insert_chart

1. How often have you done business with Seastrom Mfg.?*

First Time

A Few Times

Often

Many Times/Regular Basis

2. Do you order custom or catalog parts most often?*

Custom Parts

Catalog Parts

Half and half

3. How do you most often order parts from Seastrom Mfg.?*

By Fax

By Phone

On our website

Survey Questions format_list_numbered

How would you rate the following qualities on your recent order experience with Seastrom Mfg.?

4. Order process*

Superior

Good

Fair

Poor

5. Service after the order, getting updates, order changes*

Superior

Good

Fair

Poor

6. Meeting delivery date*

Superior

Good

Fair

Poor

7. Product quality*

Superior

Good

Fair

Poor

8. Packaging quality*

Superior

Good

Fair

Poor

9. Shipping process*

Superior

Good

Fair

Poor

10. Service after the order was received*

Superior

Good

Fair

Poor

11. Website is informative*

Superior

Good

Fair

Poor

12. Website is easy to use and navigate*

Superior

Good

Fair

Poor

14. My Catalog/Order History section on the website is useful*

Superior

Good

Fair

Poor

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