Seeking and energetic individual to make and receive customer contact and service calls for its bicycle industry product brand within the company’s family of products. Applicant must possess previous experience in telephone sales and customer service applications. Applicant’s possessing interest and / or sales and customer service experience in the bicycle industry a plus.
The Account Manager / Sales Engineer is an inside sales and customer relationship position that will contact businesses and individuals to promote and sell custom and standard catalog parts. This position will also receive incoming calls that require more product engineering detail and manage the quoting and sales process from the beginning to its conclusion. The Account Manager / Sales Engineer will also periodically make direct sales contact in person and represent the Seastrom and the Purely Custom brand at promotional events, such as trade shows and corporate purchasing and engineering symposiums.

• Contacting businesses and private individuals to promote and sell custom and standard catalog parts.
• Gathering information that will identify potential customers or determine the success of new products.
• Work closely with customers and prospects to identify product solutions and explain pricing options in order to meet their needs.
• Explaining products and prices, and answer questions from customers.
• Meeting goals and sales quotas as established by management.
• Recording names, addresses, purchases, and reactions of prospects contacted.
• Obtaining names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
• Answering telephone calls from potential customers who have been solicited through advertisements.
• Conducting client or market surveys in order to obtain information about potential customers. Maintaining records of names, addresses, purchases, and reactions of customers and prospects contacted in a methodical manner utilizing a variety of sales contact and management software.
• Some travel may be required.
• Ability to write in the English language to properly complete forms, correspondence and logs, speak English language using proper grammar and clear diction.
• Must maintain a professional appearance and mannerism.
• Willing to work overtime.
• Willing to work any shift.
• Timely arrival and regular attendance at work.
• Cooperation with supervisor and co-workers, willing to work as a team.
• Other duties may be assigned.

• This position has no supervisory responsibilities.

• To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

• Minimum High School Diploma/GED required or equivalent combination of both education and experience preferably with sales or telemarketing.

• Extensive knowledge of the internet and Microsoft Office applications required, specifically in Outlook, Excel, and Word; knowledge of sales contact and management software highly desirable.

• The ability to read, write and speak the English language with comprehension skills sufficient to understand safety standards and job performance expectations.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to interpret instructions which may be furnished in written, oral, diagram or schedule form. Able to create and maintain all forms of graphs, charts, and diagrams.

• None required.

• The noise level in the environment is quiet.

• While performing the duties of this job, the employee is required use hands to finger, handle, or grab; reach with hands and arms; and talk and hear. The employee is rarely, required to walk and stoop, kneel, crouch and reach. The employee is required to sit for extensive lengths of time. The employee is occasionally required to lift and/or move 35 pounds and rarely up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.